Terms of Service

Terms of Service

Last Updated: August 2026

Welcome to PRETIOSA. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

PRETIOSA is a UK-based jewellery retailer. These Terms of Service govern your use of our website and any purchases made through our online store.

By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

2. Products

We aim to ensure all product descriptions, images and pricing are accurate. However, slight variations in colour, finish and appearance may occur due to lighting, screen settings or manufacturing differences.

All product availability is subject to stock.

3. Pricing

All prices are displayed in British Pounds Sterling (GBP) unless stated otherwise.

We reserve the right to change pricing, promotions and product availability at any time without prior notice.

4. Shipping

We currently ship within the United Kingdom only.

Delivery times provided at checkout are estimates and may vary due to courier delays or circumstances beyond our control.

5. 14-Day Money-Back Guarantee

We offer a 14-Day Money-Back Guarantee.

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a refund:

  • Items must be returned in their original condition.
  • Jewellery must be unworn and free from damage.
  • Original packaging should be included where possible.

Once your return has been received and inspected, any approved refund will be processed to your original payment method.

This guarantee does not affect your statutory rights under UK consumer law.

6. Order Cancellations

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, it must be returned under our return policy.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and photographs of the issue.

We will work quickly to resolve the problem.

8. Intellectual Property

All content on the PRETIOSA website, including logos, photographs, graphics, product descriptions and branding, is the property of PRETIOSA and may not be copied, reproduced or used without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, PRETIOSA shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

10. Changes to These Terms

We may update these Terms of Service from time to time.

Any updates will be published on this page and take effect immediately upon publication.

11. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team through the contact information provided on our website.