Returns & Exchanges

Returns & Exchanges

Last Updated: August 2026

At PRETIOSA, we want you to shop with complete confidence. If you're not completely satisfied with your purchase, we're here to help.

14-Day Hassle-Free Returns

We offer a 14-Day Hassle-Free Returns policy.

If you change your mind or are not completely satisfied with your order, you may return your item within 14 days of receiving it for a refund or exchange.

To be eligible for a return:

  • Items must be returned within 14 days of delivery.
  • Jewellery must be unworn and in its original condition.
  • Items should be returned with their original packaging where possible.
  • Proof of purchase or your order number must be provided.

Exchanges

If you would like to exchange your item for a different style, please contact our customer support team within 14 days of receiving your order.

Exchanges are subject to stock availability.

Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the incorrect item, please contact us as soon as possible after delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item

We'll resolve the issue as quickly as possible by arranging a replacement, exchange or refund where appropriate.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed back to your original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged or sent in error by PRETIOSA.

We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost in transit.

Contact Us

If you have any questions about returns or exchanges, our customer support team is always happy to help. Please contact us using the details provided on our website.