Tarnish Warranty

1-Year Tarnish Warranty

Last Updated: August 2026

At PRETIOSA, we're confident in the quality of our jewellery. That's why we offer a 1-Year Tarnish Warranty on eligible products purchased directly from our website.

If your jewellery develops unexpected tarnishing within 12 months of delivery, we'll review your claim and, if approved, replace your item free of charge.

Warranty Eligibility

To qualify for a replacement under this warranty, you must:

  • Submit your claim within 12 months of receiving your order.
  • Provide your original order number or proof of purchase.
  • Upload clear, high-resolution photographs and a video showing the tarnishing from multiple angles.
  • Ensure the item has been cared for in accordance with our Product Care Guide.
  • Return the item to PRETIOSA if requested for further inspection.

Failure to provide sufficient evidence may result in your claim being declined.

Warranty Assessment

Every warranty claim is reviewed manually by our quality assurance team.

Approval is not automatic. Each claim is assessed individually based on the evidence provided and the condition of the jewellery.

PRETIOSA reserves the right to request additional information or further photographic evidence before making a decision.

Our decision on warranty claims is final.

What's Covered

This warranty covers:

  • Unexpected tarnishing caused by a manufacturing or material defect under normal use.

What's Not Covered

The warranty does not cover:

  • Normal wear and tear.
  • Scratches, dents or accidental damage.
  • Damage caused by chemicals, perfumes, cleaning products or abrasive substances.
  • Damage resulting from misuse, neglect or improper storage.
  • Alterations, repairs or modifications made by anyone other than PRETIOSA.
  • Loss or theft of jewellery.
  • Cosmetic changes that do not affect the functionality or integrity of the product.

Replacement Policy

If your claim is approved, PRETIOSA will, at its discretion:

  • Replace the item with the same product, where available; or
  • Replace it with an item of equal value if the original is no longer available.

The warranty does not provide cash refunds.

Replacement items do not extend or restart the original 12-month warranty period.

How to Make a Claim

To submit a warranty claim, please contact our customer support team with:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the jewellery.
  • A clear video showing the tarnishing.
  • Any additional information requested by our team.

Incomplete claims may take longer to process or may be declined.