Privacy Policy

Privacy Policy

Last Updated: August 2026

At PRETIOSA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment details (processed securely through our payment providers)
  • Order history
  • Device information such as browser type, IP address and cookies

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Deliver your purchases
  • Respond to customer enquiries
  • Provide order updates and shipping notifications
  • Improve our website and customer experience
  • Prevent fraud and maintain website security
  • Comply with legal obligations

Where you have given consent, we may also send you promotional emails about new products, offers and updates. You can unsubscribe at any time.

3. Payment Information

We do not store your payment card details.

All payments are securely processed by trusted third-party payment providers using encrypted technology.

4. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Analyse visitor behaviour
  • Provide a better shopping experience

You can manage or disable cookies through your browser settings.

5. Sharing Your Information

We only share your information when necessary to operate our business, including with:

  • Payment providers
  • Delivery and courier companies
  • Website hosting providers
  • Analytics providers
  • Legal authorities where required by law

We never sell your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

7. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Withdraw consent where applicable
  • Request a copy of your personal data

To exercise these rights, please contact us using the contact details available on our website.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes and maintain business records.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices or content of external websites.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our customer support team through the contact details provided on our website.